Support / Desio
Didn’t find the answer? Let’s solve it together.
Questions about room ideas, your trial, membership, account access or billing? Start below or send the Desio team a message.
Prefer email? support@desioapp.com
FAQ
Quick checks before you send a ticket.
How does the free trial work?
You get 3 days of Premium at no cost. If you cancel before the trial ends, you are not charged at all.
When am I charged, and how much?
Only after the trial ends. The exact price and billing frequency are shown on the plan before you enter any card details, in your local currency.
I did not receive my login details.
They are shown on the screen right after checkout, and we email them as well. Check your spam folder first, then contact us with the email you used and we will resend them.
Do I need an account to use the app?
No. You can download the app from the App Store and use the free features without an account. An account is only needed for Premium.
What can I redesign with Desio?
You can explore visual directions for common home spaces such as living rooms, bedrooms, and kitchens.
Can I compare more than one direction?
Yes. Desio is designed to help you compare alternatives before you commit to furniture, color, or layout changes.
I paid but Premium is not active in the app.
Make sure you are signed in with the same email you used at checkout. If it still does not show, write to us and we will fix it.
Still stuck?
Use the form above and we will get back to you by email.