Cancellation Policy

This Cancellation Policy explains how to cancel a trial or a subscription to Desio, operated by VRCFORGE STUDIOS LTD, when the cancellation takes effect, and what happens after you cancel.

This page supplements our Terms of Service. Where this page and the Terms describe the same subject, the Terms prevail.

1. You can cancel at any time

There is no minimum term and no cancellation fee. You may cancel a trial or a subscription at any time, for any reason, without giving a reason.

The only thing that matters is when you cancel, because cancelling stops future charges rather than reversing charges that have already been made. See section 4.

2. How to cancel

The way you cancel depends on where you subscribed.

2.1 Subscriptions purchased on this website

If you started a trial or subscription through this website, you can cancel it directly from the subscription controls inside the HabiVue app. If you cannot access the app, use the subscription cancellation page. Enter the email used at checkout and the last four digits of the payment card. The page automatically cancels matching Desio website subscriptions and displays confirmation when cancellation is complete.

• You do not need to sign in.
• Use the email address entered during checkout, even if you contact support from another email.
• For Apple Pay, use the last four digits shown for that card in Wallet or on the receipt.
• Never enter a full card number, security code, expiry date, or password.

Once cancellation is confirmed on screen, no further subscription payments or retries will be initiated for the matching subscriptions. If the details cannot be verified, the page will not claim cancellation. Use the Help Centre for assistance.

2.2 Support-assisted cancellation

If you cannot submit the cancellation request, use the Help Centre. You may provide your contact email, a separate checkout or billing email, an approximate trial or transaction date, and only the last four card digits. You may also write to support@desioapp.com.

2.3 Subscriptions purchased through the Apple App Store

If you subscribed inside the app through Apple, open the subscription controls inside the HabiVue app to begin cancellation. Apple controls the subscription and may direct you to confirm the cancellation in your Apple account settings:

• Open the Settings app on your device.
• Tap your name at the top, then tap Subscriptions.
• Select HabiVue.
• Tap Cancel Subscription and confirm.

Apple's own cancellation, billing, and refund terms apply to those purchases.

2.4 Deleting the app is not a cancellation

Removing HabiVue from your device does not cancel a subscription and does not stop billing. You must cancel through one of the methods above.

3. Cancelling a free trial

A trial converts into a paid, automatically renewing subscription unless you cancel it before the trial period ends. The exact trial length and the price that applies afterwards are shown to you at checkout, before you confirm.

To avoid the first renewal, cancellation must be completed before the trial period ends. You can cancel from the HabiVue app or through the website cancellation form. Wait for the on-screen cancellation confirmation. Access may end when cancellation is processed.

If the trial has already converted, the charge has been made and cancelling stops the next renewal rather than reversing that charge. Refunds are covered in section 5.

4. When cancellation takes effect

Website cancellation is processed automatically when the billing details match. Confirmed cancellation stops future billing and payment retries. A payment already submitted before cancellation may still finish processing; cancellation does not automatically reverse earlier charges.

• Your subscription stops renewing. No new subscription payments or retries will be initiated after confirmed cancellation.
• Access may end when cancellation is processed. Check that the page confirms completed cancellation.
• Partial periods are not automatically pro-rated. Cancelling in the middle of a paid period does not by itself create a partial refund, but we review eligible requests under our Refund Policy and honour all remedies required by law.

5. Cancellation and refunds are different things

Cancelling prevents future charges. It does not automatically refund a charge that has already been taken.

Refund requests for App Store purchases must be submitted to Apple and are handled under Apple's refund policies.

Contact us first where paid access was not supplied, a billing error occurred, or a material technical problem prevented use. We will review the request under our Refund Policy and process or support it through the payment channel used for the purchase. Cancelling alone does not automatically approve a refund.

6. Cancellation by us

We may cancel or suspend a subscription if a payment fails and cannot be collected, if the subscription is used in breach of our Terms of Service, or if we discontinue the service. Where we discontinue the service, we will not charge you for periods that we no longer provide.

7. Contact us

You may cancel directly from the subscription controls inside the HabiVue app or use the subscription cancellation page. If neither method completes the cancellation, reach us through the Help Centre or write to support@desioapp.com. Include the checkout email, an approximate date, and only the last four card digits so we can investigate safely.